Shipping policy
Last Updated: 17 March 2026
Thank you for shopping with 9Store. Below are the terms and conditions that make up our shipping policy.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out promptly.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you if there is a significant delay.
2. Shipping Time & Delivery Estimates
Estimated delivery times depend on your location:
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Canada: 5–10 business days
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United States: 5–12 business days
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International: 7–20 business days
Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
We may also offer:
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Free shipping on selected products or orders
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Promotional shipping discounts
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this to monitor your shipment in real-time.
5. Customs, Duties & Taxes
For international orders, you may be responsible for customs duties, taxes, or import fees.
These charges are not included in our prices and are the responsibility of the customer.
6. Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
9Store is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
7. Lost or Stolen Packages
9Store is not liable for lost or stolen packages confirmed as delivered by the shipping carrier.
If your package is missing, please contact the carrier directly or reach out to us for assistance.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review and arrange a replacement or refund if applicable.
9. Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Email: shop@ninestore.ca